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Fortune Play Casino Loyalty Program
The Fortune Play Casino loyalty program centres on an invitation-only VIP Club. If your play and overall activity meet the selection criteria, you may receive a personal invitation with extra account support, higher cashback and access to special promotions.
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How the Fortune Play loyalty program works
Fortune Play Casino does not describe loyalty as a points ladder with publicly listed tiers. Instead, the main loyalty benefit is its VIP Club, which is available by invitation only. Selection is based on loyalty, activity level and overall contribution to the casino.
In this review
That means there is no sign-up button or fixed public target to reach. If you meet the selection criteria, Fortune Play sends a personalised invitation. The exact experience can then be shaped around your account, with benefits designed for regular players.
What invited members can receive
The loyalty benefits are practical rather than limited to a badge beside your username. Invited members receive a personal VIP account manager, who provides a direct point of contact for account-related assistance.
VIP members can also receive higher cashback percentages across daily, weekly and monthly offers. The standard cashback available to players is 20% daily and 10% weekly, while VIP members receive higher percentages.
| Benefit | What it means |
|---|---|
| Personal account manager | A dedicated contact for VIP account support |
| Higher cashback | Higher daily, weekly and monthly cashback percentages |
| Cashout limits | Higher and faster cashout limits |
| Deposit and betting limits | Elevated limits for eligible VIP members |
| VIP tournaments | Exclusive tournaments with higher stakes and prizes |
| Special promotions | Promotions reserved for VIP members |
| Game tips | Updates about new releases, recent big wins, jackpot opportunities and hot network promotions |
| Gifts and tournaments | Special gifts, surprises and free tournaments |
Higher limits can be useful for players who already prefer larger deposits or bets, while faster cashouts may make account management more convenient. These features should still be treated as optional extras, not a reason to increase your spending.
Cashback and rewards outside the VIP Club
You do not need VIP status to access the regular cashback offers. Fortune Play makes 20% daily cashback and 10% weekly cashback available to players. VIP members receive higher cashback percentages, including monthly cashback as part of their club benefits.
The casino also runs reward-style promotions. Wheel of Rewards lets you spin daily for instant rewards, such as Free Spins or cash prizes, with a prize pool of up to A$10,000. Lucky Spin has a prize pool of A$10,000, and Predict & Win is aimed at sports fans.
- Daily cashback: 20% for players.
- Weekly cashback: 10% for players.
- VIP cashback: higher daily, weekly and monthly percentages.
- Wheel of Rewards: daily spins for Free Spins or cash, with a prize pool of up to A$10,000.
- Lucky Spin: prize pool of A$10,000.
- Predict & Win: a sports predictions promotion.
Games and activities that support regular play
Fortune Play offers more than 2,000 casino games, giving regular players plenty of ways to vary their entertainment. The selection includes slots, jackpot games, Megaways, Bonus Buy titles, crash games, scratch cards, bingo, roulette, blackjack, baccarat, video poker, keno and live casino games.
The live casino range includes blackjack, roulette, baccarat, poker, game shows, live bingo, live dice and other live formats. Jackpot games display live AUD amounts on site. Sports fans can also find a sportsbook covering more than 30 sports markets, plus e-sports and predictions.
The library includes games from Pragmatic Play, Evolution, Play'n GO, Yggdrasil, Playson, Thunderkick, REEVO, Hacksaw Gaming, Nolimit City, 18peaches, 7RingsGaming, 1spin4win and 100HP Gaming. Notable titles include Wanted Dead or a Wild, Gates of Olympus, Sweet Bonanza, Crazy Time, Book of Dead and Tombstone RIP.
You can use Fortune Play in Australia on a smartphone or tablet browser as well as through the available Mobile App. If you are joining for the first time, Registration requires you to be at least 18 years old, and proof of identity may be requested to verify your age.
Account controls for a healthier loyalty experience
A loyalty offer is easier to manage when you set boundaries first. Fortune Play lets you set deposit, loss and wager limits for a day, week or month. A decrease takes effect immediately, while an increase needs email confirmation and only starts after the current limit of the same type expires.
| Tool | Available choices | How it works |
|---|---|---|
| Deposit limit | Daily, weekly or monthly | Controls how much you can deposit |
| Loss limit | Daily, weekly or monthly | Sets a limit for losses |
| Wager limit | Daily, weekly or monthly | Sets a limit for wagering |
| Cooling-off | 1 week, 1 month, 3 months or 6 months | Fiat deposits are blocked and promotions are excluded; withdrawals remain permitted |
| Self-exclusion | 6 months, 9 months, 1 year or indefinitely | The account is disabled and remaining funds can be withdrawn through customer support |
During cooling-off or self-exclusion, cryptocurrency deposits may still process because of the technical nature of crypto transactions. An active self-exclusion also does not remove verification requirements.
Set a daily, weekly or monthly deposit, loss or wager limit that fits your budget.
A decrease takes effect immediately, so you do not need to wait for the old limit to expire.
Select 1 week, 1 month, 3 months or 6 months. Your account reactivates when the selected period ends.
Select 6 months, 9 months, 1 year or indefinitely. The account is disabled immediately.
Support for loyalty and account questions
Support is available around the clock through live chat via Intercom, email and an online contact form. Live chat has an average response time of three minutes. Support is offered in English, German, Finnish, Norwegian, Italian, French and Arabic.
A personal VIP account manager is available to invited VIP members. For general account help, the standard support team can assist through the available channels. This can be useful when you need help understanding a reward, managing limits or handling your Withdrawal.
Ready to explore the rewards?
Create an account only if Fortune Play suits your budget and the way you like to play. Keep your limits in place and treat loyalty benefits as optional extras.
Loyalty Program: your questions
How do I join the Fortune Play loyalty program?
The main loyalty benefit is the VIP Club, which is invitation-only. Selection is based on loyalty, activity level and overall contribution to the casino.
What does the VIP Club include?
Benefits include a personal VIP account manager, higher cashback percentages, higher and faster cashout limits, elevated deposit and betting limits, exclusive tournaments, special promotions, game tips, gifts and free tournaments.
Do VIP members receive more cashback?
Yes. Regular players can receive 20% daily cashback and 10% weekly cashback, while VIP members receive higher daily, weekly and monthly cashback percentages.
Does Fortune Play have rewards besides VIP benefits?
Yes. Wheel of Rewards offers daily spins for Free Spins or cash, with a prize pool of up to A$10,000. There is also Lucky Spin with a prize pool of A$10,000, plus Predict & Win for sports predictions.
Can I set limits while using the loyalty benefits?
Yes. Deposit, loss and wager limits can be set for a day, week or month. Lowering a limit takes effect immediately, while an increase requires email confirmation and waits until the current limit expires.
Can I take a break from my account?
Yes. Cooling-off periods are available for 1 week, 1 month, 3 months or 6 months. Self-exclusion is available for 6 months, 9 months, 1 year or indefinitely.
Is support available for Fortune Play players?
Yes. Live chat, email and an online contact form are available 24/7. Live chat has an average response time of three minutes.
