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Responsible Gaming

At Fortune Play Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and keeping gambling within your budget. This page provides practical information to help players in Australia make informed decisions and recognise when extra support may be needed.

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Gambling should be entertainment

Gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Every bet can result in a loss, and previous results do not determine future results. The house advantage means that gambling should not be treated as an investment, income source or financial plan.

In this review

Before you play at Fortune Play Casino, consider whether gambling fits comfortably within your circumstances. Only use money that you can afford to lose after essential costs such as housing, food, bills, education and other commitments have been covered. Never gamble with borrowed money, money intended for necessities or funds needed by other people.

  • Set a spending limit before you begin and do not increase it during a session.
  • Set a time limit and take regular breaks away from gambling.
  • Treat losses as the cost of entertainment rather than something that must be recovered.
  • Avoid gambling when you are upset, tired, stressed or affected by alcohol or other drugs.
  • Do not chase losses by placing larger or more frequent bets.
  • Keep gambling separate from saving, household expenses and other financial responsibilities.
  • Remember that a win is not guaranteed, regardless of how long you have been playing.

It may also be helpful to discuss your approach to gambling with someone you trust. A trusted friend, partner or family member may notice changes in your behaviour and offer support. Keeping a clear record of deposits, withdrawals, time spent playing and the reasons you gamble can help you maintain perspective.

Tools and account controls

Account controls can help you stay within the boundaries you choose. Depending on the features available to your account and the applicable requirements, you may be able to set or request deposit limits, loss limits, wagering limits, time reminders or other playing restrictions. These tools are designed to support informed choices, but they do not remove the risks of gambling.

Set limits before playing

Choose limits that reflect your real budget, not an amount based on what you hope to win. A limit should be low enough that reaching it will not affect your bills, savings, relationships or wellbeing. Once a limit is reached, stop playing and do not attempt to bypass it through another account or payment method.

Take a break

If you feel that gambling is becoming difficult to control, you can request a temporary account break or other restriction where available. A break should be used to step away from gambling, reflect on your habits and seek support. Creating another account or using another person’s account during a break can undermine the purpose of the restriction.

Self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a specified period or longer. If you request self-exclusion, follow the available process carefully and provide any information required to apply the restriction. Do not attempt to open or use another account while self-excluded. Where appropriate, account access and promotional communications may be restricted in line with the relevant process and applicable requirements.

If you need help using an account control, contact the available customer support channel through the website. Support staff may explain the options and process, but they cannot guarantee gambling outcomes or provide financial advice.

Recognising signs of harm

Gambling may be becoming harmful when it affects your money, time, health, work, study or relationships. Some signs can appear gradually, so it is important to take concerns seriously even if the amount gambled seems small.

  • Spending more time or money gambling than you planned.
  • Trying to win back losses by gambling more often or increasing bet amounts.
  • Feeling restless, irritable or anxious when you cannot gamble.
  • Hiding gambling activity, deposits or losses from family and friends.
  • Borrowing money, selling possessions or missing payments to continue gambling.
  • Using gambling to escape stress, loneliness, sadness or other difficult feelings.
  • Neglecting work, study, health, family or social commitments.
  • Feeling regret or distress after gambling but returning soon afterwards.
  • Attempting to recover losses by using credit, loans or someone else’s money.
  • Thinking about gambling frequently or finding it difficult to stop once you start.

If any of these signs sound familiar, stop gambling and consider asking for help. You do not need to wait until a crisis occurs. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

Protecting young people and other account users

Gambling services are intended for adults who meet the applicable age and identity requirements. Do not allow another person to use your account, and take reasonable steps to keep your login details, device and payment information secure. Parents and carers should use suitable device settings and supervision to help prevent children from accessing gambling content.

Getting help and making a plan

If gambling is affecting you or someone close to you, support is available in Australia through gambling-help services, health professionals and financial counselling services. These services can provide confidential information, practical guidance and referrals. You can also speak with your doctor or another qualified health professional about the effect gambling may be having on your mental health or daily life.

When seeking help, it may be useful to write down how often you gamble, how much money and time you spend, what triggers you to play and what you have tried already. This information can help a support professional understand your situation. Support is also available for family members and friends who are affected by another person’s gambling.

A practical action plan

  1. Stop gambling for the moment and move away from the website or app.
  2. Review recent gambling activity, deposits and losses without trying to recover money.
  3. Set appropriate account restrictions or request a break or self-exclusion.
  4. Tell a trusted person what is happening and ask them to support your plan.
  5. Contact an Australian gambling-help or financial counselling service for confidential guidance.
  6. Remove easy access to gambling funds and consider asking your bank about available controls.
  7. Make a follow-up plan so you can review your progress and seek further help if needed.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a serious crisis, contact emergency services or an appropriate crisis support service in Australia. Gambling should never put your safety or the safety of another person at risk.

Our commitment to responsible gaming

Fortune Play Casino provides responsible gaming information so players can make informed decisions and access account controls where available. We may apply age, identity, account and transaction checks, and we may take steps required by applicable laws, regulations or licensing conditions. These processes help protect players and support the integrity of the service.

We do not present gambling as a way to earn income, improve financial circumstances or solve personal problems. Gambling outcomes are uncertain, and no strategy can guarantee a win. Promotional or gaming information should always be considered alongside your own limits and circumstances.

If you are concerned about your gambling, act early. Use the available account controls, take a break, choose self-exclusion where appropriate and seek independent support. Your wellbeing is more important than continuing to play.