Terms & Conditions

You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to checks, processing rules, fees or limits applied by the relevant payment provider. We do not guarantee that every payment method will be available at all times. You should check the information shown during the transaction before confirming a deposit.

Funds credited to your account must be used in accordance with these terms. We may delay, reject or reverse a transaction where there is a security concern, suspected fraud, a verification issue, a technical error or another lawful reason. You should not deposit funds that you cannot afford to lose. Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties.

Withdrawal requests may be subject to identity checks, payment verification, applicable wagering requirements and other lawful controls. We may return funds to the original payment method where appropriate or request further information before completing a withdrawal. You are responsible for providing accurate payment details. We are not responsible for delays caused by a bank, payment provider, telecommunications provider or other third party.

Games and technical matters

Games are provided for recreational use and outcomes are determined by the applicable game rules and technical systems. You should read the displayed rules, instructions and information before playing. A game round may be treated as final once recorded by the relevant system, subject to correction where there is an obvious error, system failure, interruption or other circumstance requiring review.

If a game, transaction or account balance is affected by a technical error, we may suspend the affected service, correct the error, void an affected transaction or take another reasonable step. We will seek to handle errors fairly and in accordance with applicable requirements. We are not responsible for losses caused by your equipment, internet connection, software, device, payment provider or other circumstances outside our reasonable control.

Promotions and bonuses

Promotions, bonuses, rewards and special offers may have separate terms. Those terms will explain eligibility, participation requirements, expiry, game restrictions, turnover or wagering conditions, maximum values and any other limits that apply. You must read the specific offer terms before accepting or using a promotion. If there is an inconsistency, the specific promotion terms will apply to that promotion.

We may withdraw, amend or refuse a promotion where permitted, including where there is suspected misuse, multiple participation, technical error or a breach of the relevant terms. Unless stated otherwise, promotions are intended for individual customers and must not be combined, transferred or used to obtain an unfair advantage.

We collect, use, store and disclose personal information as described in our Privacy Policy and as permitted or required by law. This may include information needed to provide services, verify identity, process payments, prevent fraud, manage safer gambling controls, maintain security and meet legal obligations. By using the website, you acknowledge that information may be handled for these purposes.

All website content, including text, graphics, logos, designs, software, game interfaces and other materials, is owned by or licensed to Fortune Play Casino unless stated otherwise. You may use the website for personal, lawful and non-commercial purposes only. You must not copy, reproduce, modify, publish, distribute, reverse engineer, frame, scrape or commercially exploit website content without written permission.

The website and its services are provided on an availability basis. We aim to keep information accurate and services reliable, but we do not guarantee that the website will always be uninterrupted, error-free, secure or available on every device. Website content may change without notice. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian consumer law.

To the extent permitted by law, Fortune Play Casino is not responsible for indirect loss, business interruption, loss of opportunity or damage caused by events outside reasonable control. This includes outages, internet failures, cyber incidents, natural events, industrial action, third-party services and changes in legal or regulatory requirements. Any responsibility that cannot be excluded will be limited as required by applicable law.

Complaints, governing law and interpretation

If you have a question or complaint, please use the support channel or process made available on the website. Provide enough information for the matter to be reviewed, including relevant transaction or account details where appropriate. We may request further information and will handle complaints in accordance with our internal process and applicable requirements.

These terms are intended to operate consistently with applicable Australian laws and requirements. If any provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not constitute a waiver of that provision. These terms, together with the documents they refer to, represent the rules governing your use of Fortune Play Casino.