Privacy Policy

When you use Fortune Play Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the checks required and the choices you make. Some information is provided directly by you, while other information is generated when you interact with the website.

Account and contact details

This may include your name, date of birth, residential details, contact details, username, account preferences and other information needed to create and manage an account. We may also keep records of your communications with customer support, including questions, complaints and requests relating to your account or privacy.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address, information about the source or ownership of funds, and details needed to meet responsible gambling, anti-fraud and financial crime prevention requirements. We only request information that is relevant to the checks being carried out.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, promotions, payment methods and related transactions. Payment providers may process card or banking details on their own systems. We may receive enough payment information to confirm, administer and reconcile a transaction, but we do not necessarily receive or store complete payment credentials.

Device, usage and cookie information

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, access times and general interaction information. We may also use cookies and similar technologies to remember preferences, keep the website functioning, understand usage and help protect accounts.

We may share relevant information with service providers and professional partners that help operate Fortune Play Casino. These parties may support identity and verification checks, payment processing, fraud detection, technology, hosting, customer support, communications, analytics, security, auditing or legal services. They should only handle information for appropriate purposes and according to applicable obligations.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect a person from harm, investigate suspected fraud or unlawful activity, enforce terms, resolve a dispute, or protect the rights, property and security of the website and its users. We do not use personal information for unrelated purposes without an appropriate basis or permission.

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration and disclosure. These measures can include access controls, authentication, monitoring, secure transmission and restricted staff access. No website, online service or method of transmission can be guaranteed completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised activity.

Information may be stored or processed by us or by service providers in Australia or other locations, depending on the systems and services used to operate the website. Where information is handled outside Australia, reasonable steps should be taken to support its protection and lawful handling.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational limitations.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no ongoing lawful reason to retain it, and withdrawing consent to marketing.

To exercise these rights or ask a privacy question, contact us at support@fortuneplaycasino.best. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where a request could affect account security or another person's privacy.

• Access: ask what personal information we hold about you and request a copy where available.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details.
• Deletion: request removal of your information where it is no longer needed and no legal, security or other valid reason requires its retention.
• Withdrawal of marketing consent: ask us to stop using your information for promotional communications.

A deletion request may not remove every record immediately. Some information may need to remain available for legal obligations, transaction records, fraud prevention, dispute management, security or other legitimate purposes. Withdrawing marketing consent also does not affect processing required to operate your account or meet legal obligations.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page with a revised date where appropriate. Players should review the policy periodically. If a change is significant, we may provide an additional notice through the website or another suitable communication channel.